At Sewgo, we respect the privacy, confidentiality, and intellectual property of every brand, business, and individual we work with.
Sewgo is operated by IBA Crafts Pvt Ltd ("Sewgo", "IBA Crafts", "we", "our", or "us").
This Privacy Policy explains how we collect, use, store, and protect information when you visit sewgo.io, contact us, submit an enquiry, request samples or quotations, develop products with us, place orders, or otherwise interact with Sewgo.
We understand that brands may share commercially sensitive information with us during sampling, product development, and manufacturing. Protecting this information is an important part of how we work.
Depending on how you interact with Sewgo, we may collect or receive:
We aim to collect only information reasonably required to understand and fulfil your requirements or operate our website and services.
We use information provided to Sewgo only for purposes related to your enquiry, project, order, or business relationship with us. This may include:
We do not use client information for unrelated marketing purposes.
We do not sell customer information or provide customer databases to unrelated third parties.
We recognise that brands entrust us with confidential and commercially sensitive information. Information shared with Sewgo for sampling, product development, and manufacturing is treated as confidential. We do not share one client's confidential information with another brand or customer.
This includes, where applicable:
We do not present, sell, or provide one customer's proprietary designs, patterns, tech packs, or confidential product-development information to another customer.
Your designs remain your designs. Providing designs, patterns, artwork, specifications, samples, or other proprietary information to Sewgo for product development or manufacturing does not give Sewgo the right to sell, disclose, or provide those proprietary materials to another brand.
Our relationship with one customer does not give another customer access to that customer's confidential information.
Sewgo works with brands and businesses across different product categories and markets. We respect the confidentiality of these relationships.
We do not disclose the identity of our clients, their private business arrangements, or their confidential product-development information to other brands without appropriate authorisation.
We may disclose a customer relationship where the customer has expressly authorised us to do so or where disclosure is legally required.
Sewgo does not sell personal information, customer information, or confidential business information to third parties.
We do not provide client contact information, designs, product-development information, or customer databases to unrelated businesses for their independent use.
Information may only be shared where reasonably necessary to provide the services requested by you or where required by law.
Certain activities involved in manufacturing, sampling, logistics, technology, or business operations may require support from specialist third-party service providers. These may include providers involved in:
Where information must be provided to such service providers, we aim to limit it to what is reasonably necessary for the relevant service.
Sharing information with a service provider does not authorise that provider to use a client's confidential designs or information for unrelated purposes.
When you visit sewgo.io, certain technical information may be processed automatically by our website, hosting infrastructure, or technology providers. This may include information such as:
This information may be used to operate, maintain, secure, troubleshoot, and improve the website.
We do not use such information to disclose your identity or confidential business information to other brands.
We take reasonable administrative, operational, and technical measures intended to protect personal, business, and confidential information against unauthorised access, misuse, alteration, loss, or disclosure.
Access to customer and project information is limited according to legitimate operational and business requirements.
However, no method of electronic communication, internet transmission, or digital storage can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, contractual, legal, accounting, taxation, regulatory, or dispute-resolution requirements. This may include records relating to:
When information is no longer reasonably required, it may be securely deleted, archived, or anonymised, subject to applicable requirements.
Sewgo works with customers internationally. Information provided to us may therefore be processed or accessed in India and, where reasonably required to provide our services, in other countries.
We take reasonable steps intended to protect information handled as part of our international business activities.
Subject to applicable law, you may contact us to:
We may need to verify your identity before responding to certain requests.
Some information may need to be retained where required for contractual, legal, accounting, taxation, regulatory, fraud-prevention, or dispute-resolution purposes.
When you voluntarily submit information through a Sewgo enquiry or contact form, we use that information to:
Submitting an enquiry does not create an obligation to place an order with Sewgo.
Information submitted through our enquiry forms is not sold to third parties or shared with other brands.
The Sewgo website may contain links to websites or services operated by third parties. Those websites may have their own privacy policies and practices.
Sewgo is not responsible for the privacy practices, security, or content of independently operated third-party websites.
We may disclose information where reasonably necessary to comply with applicable law, regulation, court order, government request, or other legally binding requirement.
We may also process or retain information where necessary to protect our legitimate legal rights, investigate misuse, prevent fraud, or resolve disputes.
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any revised version will be published on this page with an updated "Last Updated" or "Effective Date."
We encourage users to review this page periodically.
If you have any questions regarding this Privacy Policy, the handling of your information, or a privacy-related request, please contact:
